Refund policy

Damaged or defective items

The Skin Clinic accepts refund requests only for items that were received damaged or defective. Requests must be submitted within 90 calendar days after delivery, measured from the carrier’s delivery confirmation.
Opened products may be eligible for review when the reported issue is damage or a defect. To request a review, contact The Skin Clinic through the published support email or contact form and include the order number, the email used at checkout, and clear images showing the product, packaging, and the claimed damage or defect.
If a claim is approved, The Skin Clinic will provide return instructions when a return is required. Customers are responsible for return-shipping costs. After we receive and review the returned item, or after we determine that a return is not required, The Skin Clinic will issue a refund to the original payment method within two business days. The approved refund includes the product price and the original shipping charge paid: $2.99 standard shipping or $7.99 express processing. Applicable card-issuer posting times may vary.
This policy does not cover change-of-mind returns, products that are not damaged or defective, or claims submitted after the 90-day review period. Nothing in this policy limits any consumer rights that cannot legally be waived.

2. Shipping Policy

Paste into Shopify Settings → Policies → Shipping Policy.
The Skin Clinic currently ships within the United States.
Standard orders are processed in approximately 3–4 business days. The total estimated delivery time is 11–17 days from order placement. This is an estimate and not a guaranteed delivery date.
Standard shipping is $2.99. An express processing option is available for $7.99 and prioritizes handling for the next business day. Express processing does not guarantee next-day carrier delivery; final shipping methods, delivery estimates, and any applicable taxes are shown at checkout.
Tracking information is sent to the email address provided at checkout after the order ships. Delivery timing can be affected by carrier delays, weather, destination, incorrect addresses, and other circumstances outside The Skin Clinic’s control. Contact The Skin Clinic promptly if a shipping address needs correction; changes might not be possible after fulfillment begins.
For this policy, business days are Monday through Friday, excluding U.S. federal holidays observed by the business.

3. Terms of Service

Update the live Terms page.

Effective date and merchant paragraph

Replace the opening paragraph with:

Effective date: September 1, 2026. These Terms and Conditions of Sale apply to purchases made through thenewskinclinic.com. In these Terms, “The Skin Clinic,” “we,” “us,” and “our” refer to the seller operating The Skin Clinic storefront. Please review product details, purchase selections, prices and charges, shipping information, and these Terms before placing an order.

4. Optional Autoship

Use only if you separately offer Autoship.
Autoship is not part of a one-time order. If you separately select an Autoship purchase option and give affirmative consent to recurring charges, The Skin Clinic will send one item every 28 days.
The initial charge is shown in checkout before you place the order. Each recurring Autoship shipment is charged at $36.98 before applicable taxes, consisting of a $33.99 Autoship product price and $2.99 standard shipping. The recurring charge, delivery frequency, and any applicable tax are shown before checkout. Autoship continues until canceled.
You may manage or cancel future Autoship shipments through the published subscription-management page or by submitting The Skin Clinic Autoship cancellation request. To avoid the next scheduled charge, submit a cancellation request at least two business days before the next billing date. A cancellation prevents future unprocessed charges and shipments; already processed orders are subject to the Refund Policy and applicable law.
Autoship does not enroll a customer in a membership or VIP program.

5. Returns, refunds, and product information

Refunds are available only for items received damaged or defective, subject to the published Refund Policy. Opened products may be reviewed when the claim concerns a reported damage or defect and the required image evidence is provided. Refund requests must be submitted within 90 calendar days after delivery. Approved refunds are issued to the original payment method within two business days after the required review and return process, and include the product price plus the original $2.99 standard-shipping or $7.99 express-processing charge paid. Customers are responsible for return-shipping costs when a return is required.
Please review the current product label, ingredients, directions, and warnings before use. Supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional if you have a medical condition, are pregnant or nursing, or take medication.

6. Contact

Update the current Section 6 contact paragraph.
Use this wording, then add the real support email and phone after they are available:
support@thenewskinclinic.com